Privacy & You

 

OVERVIEW

Jodi Sharpe at The 25th Hour takes your privacy and your data very seriously. After all I’m here to declutter your inbox not create more work!

 

I am registered with the ICO (Information commissioner office) and aim to fully comply with all the current G.D.P.R. (General Data Protection Regulations)

 

This privacy policy spells out what, when and why I collect your personal information. It also lets you know how I’ll keep it safe and how you can make changes. 

 

CLIENTS –What info do I store and how do I keep it safe?

I store your details in order to communicate effectively with you.

 

When you contact me by phone I may store your number (Temporarily – reviewed regularly) in my phone in order to liaise with you.

 

If you contact me directly by email then I will store those emails for a limited period to ensure a high level of customer service.

 

For those clients whom I am actively working with or have worked within the last 6 years, I will keep a record of Name, Address, phone number, email. This info is stored on a password-protected laptop and backed up onto a hard drive kept locally.

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Physical client records – signed service agreement. These are stored in a locked cabinet for up to 6 years following completion of any service provided and then confidentially shredded. (Unless a request is made by the client)

 

WIX WEBSITE –Marketing & Other actions

I use WIX to produce and record INVOICES, send newsletters and some other emails. They gather statistics in regard to how many documents were received, opened and which links were clicked on. I am able to view who is engaging with marketing. This allows me to monitor and improve my offerings to you.  They are fully GDPR compliant. For further info please refer to WIX privacy policy.

 

NEWSLETTER & SPECIAL OFFER EMAILS – What info do I Store?

When you sign up to my  newsletter you are consenting to me collecting a small amount of necessary personal information – just your email and name. I use that info to send you a quarterly newsletter. I DO NOT sell or trade this on to 3rd party organisations. I will also check every 6 years if you still wish to be included on this list.

 

UNSUBSCRIBE from emails– How to do it

You can UNSUBSCRIBE at any time by clicking on the link at the bottom of emails or you can email me jodisharpe@the25thhouruk.com

Apart from WIX, detailed previously, I do not share your details with any 3rd parties.

 

 

COOKIES – What are they and how are they used?

My website does use cookies to collect information. 

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A cookie is a small file which asks permission to be placed on your computer's hard drive. (Or other device such as smart phone or tablet) Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. They are a convenient way to carry info from one session on the website to another. 

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Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help to provide you with a better website, by enabling monitoring which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

 

GOOGLE ANALYTICS

I also use Google Analytics in conjunction with my website – this helps me understand my market. They collect standard internet log information. They detail web user’s behaviour but the info is processed in a way that does not identify anyone. I don’t make (Nor allow Google to make) any attempt to find out identities of visitors to the website.

 

OTHER – Areas where data may be kept

A GMAIL calendar is used to record appointments. 

Accounting data will be kept for 6 years unless the client requests otherwise.

 

 

How can I alter any personal data you hold on me?

You are entitled to see, amend or delete any personal info that I hold. I will action these requests promptly.

All you need to do is email me Jodi Sharpe at  jodisharpe@the25thhouruk.com or write to 2/2 210 G42 0LF

 

REVIEW

I will regularly review this privacy notice to ensure it remains as up to date as possible and accurate.

I will deal with complaints about information handling seriously and seek to address any issues which arise.

I will update the privacy notice to reflect any new or amended processed.

 

You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23rd May 2018 until further notice.

 

 

DATA BREACH- What Happens?

In the unlikely event of your data being breached (Accidentally e.g. sending your details to the wrong person or deliberately e.g.hacking)  I will do the following within 3 days:-.

 

·         Notify the police of any physical loss (Laptop/phone)

·         Contact any clients whose data has been affected and offer advice as to how to protect themselves.

·         Dependent upon the nature of the breach the I.C.O. (Information Commissioner’s Office) may also be informed and procedures followed as laid out by them. 

 

Lastly, if you have any queries at all, regarding your data and this privacy policy, do not hesitate to get in touch with me jodisharpe@the25thhouruk.com